Shipping

Dispatch timeframe

All orders are dispatched within 2 business days of purchase, excluding weekends and public holidays.

Shipping method

Queensland Gold Company ships via express shipping only. We do not offer standard or untracked postage.

Australia and international shipping

We ship both within Australia and to selected international destinations. International delivery times vary by destination and carrier.

Security

All shipments are packaged securely and sent using services that include tracking. For security reasons, signature on delivery is required for all orders.

Risk and delivery

Once an order has been delivered to the address provided, as confirmed by carrier tracking, responsibility for the shipment passes to the customer.

Customs, duties and taxes

International customers are responsible for any import duties, taxes, customs fees or local charges imposed by the destination country. These charges are not included in the purchase price or shipping cost.

Delivery issues

If a shipment is delayed, lost or damaged in transit, please contact us promptly so we can assist with a carrier investigation.